Senior Database Operations Support Specialist

5 days ago

Mumbai City Navi Mumbai Mumbai, India beBeeDatabase Full time

Job Description

  • We are seeking an experienced Database Operations Support Specialist to join our team.

About the Role

The successful candidate will be responsible for providing technical support and maintenance for our database systems, ensuring high availability, performance, and data integrity.

Key Responsibilities

  • Configure, implement, and maintain monitoring solutions to proactively identify and resolve system issues or escalate to development teams.
  • Monitor support queues, prioritise, investigate and resolve escalated incidents and service requests. Collaborate with cross-functional teams, including developers, quality assurance, and product management on unresolved resolve technical issues.
  • Analyse incidents and conduct root cause analysis to identify trends and collaborate with customers and development teams to implement actions that prevent reoccurrence.
  • Review, create and maintain documentation related to applications, configurations, procedures, and troubleshooting guides.
  • Conduct business and operational readiness reviews for project implementations to pro-actively identify production issues.
  • Provide technical assistance to users on complex queries and providing guidance on application functionalities.
  • Keep stakeholders informed about progress on the resolution of issues or queries in alignment with delivery standards.
  • Design and develop scripts or automation tools to streamline repetitive tasks, enhance monitoring capabilities, and improve overall efficiency in application support processes.
  • Analyse incident and customer usage metrics, generating reports, and providing insights to improve applications, incident management processes and customer experience.
  • Provide on the job coaching and guidance to team members.

Required Skills and Qualifications

  • Strong understanding of database systems, including MS SQL.
  • Experience with IIS Administration, Web APIs, and Scripting Languages (e.g., Linux Bash, Microsoft Powershell, Python).
  • Familiarity with Server Management, Source Control Systems (e.g., GitHub, Azure DevOps), and Networking Technologies.
  • Knowledge of Monitoring Tools (e.g., Graphana, Elastic Stack, Kibana) and Application Insights.
  • Excellent problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong communication and interpersonal skills.

Benefits

This is a fantastic opportunity to work with a talented team and contribute to the success of our organization.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A collaborative and dynamic work environment.

Others

If you are a motivated and skilled Database Operations Support Specialist looking for a new challenge, please submit your application.

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