
Support Service Representative
7 days ago
Job Overview
We are seeking a highly skilled and results-driven Chat Support Associate to provide exceptional customer service and build strong relationships with customers through effective communication.
Key Responsibilities:- Customer Engagement: Engage in persuasive communication to highlight value proposition, understand customer needs, and recommend suitable products.
- Sales Target Achievement: Work towards achieving and exceeding sales targets by employing consultative selling techniques and maintaining accurate records of interactions with customers.
- Relationship Building: Build and maintain strong relationships with customers through regular follow-ups and personalized communication.
- Problem Resolution: Address customer inquiries and concerns, providing timely and accurate information, and resolve issues promptly.
- Product Knowledge: Develop a deep understanding of product offerings and effectively communicate their features and benefits to customers.
Requirements:
- Proven experience in sales conversion, preferably in the beauty and lifestyle sector.
- Excellent communication skills with a clear and persuasive approach.
- Strong interpersonal skills and ability to build rapport with customers.
- Results-driven and able to meet and exceed sales targets.
- Familiarity with CRM software and proficiency in Microsoft Office Suite.
What We Offer:
- Competitive compensation package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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