
CX Practice Lead
2 days ago
As a seasoned professional with 15+ years of experience, you will lead our CX practice, driving growth and innovation in the consumer market.
Key Responsibilities:Create Compelling Solutions
- Develop proactive and responsive proposals to RFI, RFP, and RFQ requests that meet client expectations.
Build Account Plans
- Diversify CX opportunities for new age target accounts through strategic planning and analysis.
CX Expertise
- Foster a deep understanding of client needs and industry trends to create exceptional solutions.
- Showcase expertise in AI, Agentic AI, Chat bots, and other transformative solutions in the CX space for new age clients.
Leadership and Communication
- Present compelling ideas to clients and manage internal and external stakeholders effectively.
- Drive deal conversion and oversee internal and external marketing efforts to elevate the New Age CX brand.
Requirements:
- Minimum 15+ years of working experience with a proven track record of success.
- Mandatory - At least 3+ years of experience delivering value to multiple new age customers in CX.
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