CX Practice Lead

2 days ago


Kannur, Kerala, India beBeeExpert Full time ₹ 1,50,00,000 - ₹ 2,25,00,000

As a seasoned professional with 15+ years of experience, you will lead our CX practice, driving growth and innovation in the consumer market.

Key Responsibilities:

Create Compelling Solutions

  • Develop proactive and responsive proposals to RFI, RFP, and RFQ requests that meet client expectations.

Build Account Plans

  • Diversify CX opportunities for new age target accounts through strategic planning and analysis.

CX Expertise

  • Foster a deep understanding of client needs and industry trends to create exceptional solutions.
  • Showcase expertise in AI, Agentic AI, Chat bots, and other transformative solutions in the CX space for new age clients.

Leadership and Communication

  • Present compelling ideas to clients and manage internal and external stakeholders effectively.
  • Drive deal conversion and oversee internal and external marketing efforts to elevate the New Age CX brand.

Requirements:

  • Minimum 15+ years of working experience with a proven track record of success.
  • Mandatory - At least 3+ years of experience delivering value to multiple new age customers in CX.

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