Customer Service Representative

1 day ago

Jodhpur, Rajasthan, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Walk-in Drive For AR Callers

This position is responsible for providing customer service support and collections via phone calls.

Responsibilities include outbound calls to insurance companies, end customers and performing eligibility verification, obtaining prior authorization, requesting missing or incomplete payer information, updating patient information and other calls to complete a transaction.

Inbound calls handling would require working as part of a team, delivering a first class, professional customer service using a range of communication methods to ensure that where possible customer enquiries, payments and complaints are resolved at the first point of contact.

The role also involves assessing and resolving inquiries, requests, and complaints, primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact.

A key aspect of this position is achieving key and critical performance targets, maintaining efficiency measures in accordance with performance targets and process guidelines, and adhering to US healthcare compliance measures.

This role requires strong verbal and written communication skills, the ability to resolve customer queries in the first point of contact, focus on delivering a positive customer experience, and being professional, courteous, friendly, and empathetic.

A successful candidate will possess neutral accent and good adoption to US culture, have active listening skills, good data entry & typing skills, and be able to multi task.

They will also be capable of handling fast-paced, innovative, and constantly changing environment, be a team player, and contribute to the process through improvement ideas.

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