
Full-time Customer Service Representative
2 weeks ago
**Customer Support Executive Job Summary**
At Atrangi Studio, we are seeking a skilled and experienced Customer Support Executive to provide exceptional support to our customers. The ideal candidate will be responsible for addressing customer inquiries, resolving technical issues, and delivering top-notch customer service.
**Responsibilities:**
- Provide Online Support: Respond to customer inquiries across various platforms, including email, social media, and phone.
- Monitor Shipments: Track all shipments on a daily basis to ensure timely delivery and resolve any issues that may arise.
- Inventory Management: Maintain an accurate inventory of packaging materials and replenish stock as needed.
- Returns and Refunds: Process returns, refunds, and exchanges in a timely and efficient manner.
- Order Dispatches: Manage the dispatch of orders to marketplaces and ensure smooth operations.
- Feedback and Quality Control: Connect with customers to understand their feedback and maintain high-quality standards.
**Requirements:**
- Previous E-commerce Experience: Prior experience in e-commerce operations is preferred but not required.
- Technical Skills: Proficiency in using MS Office Suite, specifically Excel, and strong organizational and multitasking skills.
- Communication Skills: Excellent verbal and written English communication skills.
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