Full-time Customer Service Representative

2 weeks ago

Gandhinagar, Gujarat, India beBeeSupport Full time ₹ 20,00,000 - ₹ 45,00,000

**Customer Support Executive Job Summary**

At Atrangi Studio, we are seeking a skilled and experienced Customer Support Executive to provide exceptional support to our customers. The ideal candidate will be responsible for addressing customer inquiries, resolving technical issues, and delivering top-notch customer service.

**Responsibilities:**

  • Provide Online Support: Respond to customer inquiries across various platforms, including email, social media, and phone.
  • Monitor Shipments: Track all shipments on a daily basis to ensure timely delivery and resolve any issues that may arise.
  • Inventory Management: Maintain an accurate inventory of packaging materials and replenish stock as needed.
  • Returns and Refunds: Process returns, refunds, and exchanges in a timely and efficient manner.
  • Order Dispatches: Manage the dispatch of orders to marketplaces and ensure smooth operations.
  • Feedback and Quality Control: Connect with customers to understand their feedback and maintain high-quality standards.

**Requirements:**

  • Previous E-commerce Experience: Prior experience in e-commerce operations is preferred but not required.
  • Technical Skills: Proficiency in using MS Office Suite, specifically Excel, and strong organizational and multitasking skills.
  • Communication Skills: Excellent verbal and written English communication skills.

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