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Customer Support Career Opportunity
3 weeks ago
We are seeking a highly skilled and experienced individual to join our team as a Customer Support Specialist. This is a full-time position based in Bangalore, India.
As a Customer Support Specialist, you will be responsible for providing excellent customer service to clients through various communication channels. You will need to possess excellent communication skills, be analytical, and have problem-solving skills to resolve customer issues efficiently.
The ideal candidate should be able to work in a 24/7 environment, be flexible with shifts, and commit to working from an office location. Additionally, they must be willing to complete specific training programs set by the client and adhere to non-negotiables such as excellent communication skills and the ability to work on US shift timings.
Preferred qualifications include any graduate degree, additional certifications in customer service or upskilling, and experience in a similar role.
Responsibilities- Attend to and resolve client issues on calls, chats, or mail.
- Work effectively in a team environment and contribute to maintaining high levels of customer satisfaction.
- Utilize analytical and problem-solving skills to address complex customer issues.
- Demonstrate excellent time management skills to ensure all interactions with customers add value.
- Adhere to company policies and procedures at all times.
