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5 days ago
We are seeking a dynamic professional to join our team as a Senior Executive. In this role, you will work on various projects across different industries, including pharmaceuticals, biotechnology, and consumer health.
Main Responsibilities:
- Handle customer inquiries and complaints via phone or email.
- Respond to adverse event reports, product complaints, and medical inquiries within set timelines.
- Provide product information and services to customers, ensuring excellent customer service.
Requirements:
- Bachelor's degree in Pharmacy, Life Science, or related field.
- 3 years of experience in a call center environment.
- Excellent communication and interpersonal skills.
Benefits:
- Fulfilling and rewarding career.
- Opportunity to make a difference in people's lives.
Skills Required:
- Good listener with strong customer focus.
- Multi-tasker with excellent data entry and typing skills.
- Ability to handle stressful situations appropriately.
The ideal candidate will be able to generate follow-up letters and provide adequate information for product complaints and Adverse Event Monitoring forms.
This is an exciting opportunity to join our team and take on new challenges. If you have the required skills and qualifications, please apply now.
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