ServiceNow Implementation Specialist

2 days ago

Mangalore, Karnataka, India beBeeServicenow Full time ₹ 20,00,000 - ₹ 25,00,000

About This Role:

We are seeking a highly skilled ServiceNow Professional to lead the implementation and administration of our enterprise service management platform.


Key Responsibilities:

  • Technical Expertise:
    • Strong knowledge of Flow Designer, business rules, client/server scripts, ACLs.
    • Skilled in creating catalog items, approval workflows, dynamic forms, SLAs.
    • Hands-on experience with domain separation, scoped apps, data import/export, UI policies.
  • Integrations:
    • Proven ability to integrate ServiceNow with third-party systems (e.g., identity platforms, facilities systems).
  • Metrics & Reporting:
    • Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.
  • Upgrades & Maintenance:
    • Demonstrated leadership in instance upgrades, patch management, and clone processes.
  • Stakeholder Engagement:
    • Strong collaboration skills with HR, IT, and Facilities to define and streamline workflows.
  • Compliance & Governance:
    • Experienced in audit preparation, compliance documentation, and training L1/L2 teams.


Requirements:

  • 7+ years of experience in ServiceNow administration and lead roles.
  • Strong technical expertise in Flow Designer, business rules, client/server scripts, and ACLs.
  • Experience with integrations, metrics & reporting, upgrades & maintenance, stakeholder engagement, and compliance & governance.


What You Will Achieve:

As a ServiceNow Professional, you will be responsible for leading the implementation and administration of our enterprise service management platform. You will work closely with cross-functional teams to design, develop, and deploy solutions that meet our business needs.


Your Impact:

You will have a direct impact on the success of our organization by delivering high-quality solutions that improve efficiency, reduce costs, and enhance customer satisfaction.

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