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Director of Operations and Growth

2 weeks ago

Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Title: Director of Operations and Growth

We are seeking a seasoned leader to oversee the end-to-end operations of our premium US Telecom customer's program. This role will be responsible for leading operational improvements, strengthening domain capabilities, and developing strategies aligned with growth objectives.

About the Role:

  • Operational Excellence: Lead operational improvements across the business vertical, optimize resource allocation, and track progress against defined business goals.
  • Domain Capability: Strengthen domain capabilities through continuous improvement and talent development.
  • Strategic Planning: Develop strategies aligned with growth objectives. Lead cross-functional planning for budgets, expansion, service design, operational costs, and hiring.
  • Business Growth: Collaborate with Sales & Marketing teams across geographies to support and drive business expansion.
  • Innovation & Value Addition: Lead innovation initiatives and other value-added efforts in partnership with the client.
  • P&L Ownership: Manage the P&L for business operations, including the development and execution of strategic plans to drive profitability and growth.
  • Team Management: Oversee a large, high-performing team. Enhance organizational efficiency, build scalable processes and infrastructure, and align delivery capabilities with pipeline demand.
  • Client Satisfaction: Act as the 'Voice of the Customer' by building strong client relationships and ensuring high levels of satisfaction.
  • Best Practices: Develop, share, and implement best practices across service offerings and domains.
  • Compliance: Ensure full compliance with client-specific regulatory requirements and internal standards.

What We Offer:

  • A dynamic work environment with opportunities for growth and development.
  • A competitive compensation package and benefits.
  • The chance to work with a leading company in the industry.