Renewal Operations Specialist

6 days ago

Mangalore, Karnataka, India beBeeRenewal Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Renewal Operations SpecialistThis role requires an individual who exercises operational excellence, meticulous record-keeping and task management, strong understanding writing and preparing supporting renewal documentation and quotes.As a member of this team, you will have a direct impact on our go-to-market strategy by supporting the customer success organization in preparation of resources and documentation related to client renewals including preparation of quotes and supporting documentation for ongoing conversations with clients.Key Responsibilities:
  • Collaborate with Customer Success Managers and Renewal Representatives on renewal document preparation including supplying teams with contract quotes, and supporting documentation for ongoing client renewal conversations.
  • Analyze client data within various internal and external tools to gather supporting information needed to create documentation.
  • Work with employees to help identify actions needed to support a successful renewal process.
  • Build strong working relationships across Sales, Product and Customer Success teams.
Requirements:
  • 2+ years of experience executing and analyzing customer data to assist in a smooth renewal process, for a high-growth company, with a track record of exceeding KPI's.
  • Strong analytical and problem-solving abilities.
  • Excellent project management skills and attention to detail.
  • Familiarity with CRM and renewal management software is a MUST (e.g., Salesforce, Gainsight, and Conga).
  • Familiarity generating quotes for various client segments (e.g., SMB, MM, & Enterprise).
Benefits:
  • You will be a key contributor to our rapidly growing team.
  • You will have the opportunity to work with a variety of tools and technologies.
  • You will be part of a collaborative and dynamic environment.

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