eCommerce Operations Manager

1 week ago


Gandhinagar, Gujarat, India beBeeOperations Full time ₹ 22,00,000 - ₹ 26,00,000

Job Title:

eCommerce Operations Manager

About the Role:

We are seeking a seasoned eCommerce operations professional to lead our post-purchase journey, driving seller dispatch readiness and 3PL performance.

Key Responsibilities:

  • Packing and Dispatch Management: Oversee timely packing, order readiness, and minimize post-order out-of-stock situations.
  • 3PL Relationship Management: Manage relationships with third-party logistics providers, holding them accountable for pickup/delivery service level agreements (SLAs), cost, and quality.
  • Optimization and Analysis: Optimize allocation, reduce transit exceptions, damages, and returns.
  • Collaboration and Issue Resolution: Partner with operations and customer success teams to lower contact rates, resolve where-is-my-order (WISMO) issues, and ensure timely ticket closure.
  • Performance Tracking: Track penalty recovery, claims realization, and highlight leakage (lane delays, packer/station misses, weight mismatches).

Requirements:

  • Experience: 4–7 years in e-commerce logistics, 3PL operations, or supply chain management.
  • Knowledge: Strong understanding of seller dispatch operations, 3PL contracts, on-time delivery (OTD), return-to-origin (RTO), and cost levers.
  • Skills: Proficient with dashboards, Excel/Sheets; SQL/BI skills a plus.
  • Candidate Profile: Bias for action, strong vendor management, and structured problem-solving.


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