Customer Claims Resolution Specialist

5 hours ago


Mumbai, Maharashtra, India beBeeClaim Full time ₹ 2,70,000 - ₹ 3,24,000
Job Title:

We are seeking a dedicated professional to manage claims and provide customer support at a client location.

Key Responsibilities:
  • Deploy CRM solutions at client sites for claim support
  • Handle customer queries related to policy coverage and claim processing
  • Guide users in submitting and tracking claims via the claims app
  • Act as a single point of contact (SPOC) for corporate clients
  • Collect, verify, and dispatch claim-related documents as per protocols
  • Liaise with internal claim processing teams for smooth handling of cashless and priority claims
Requirements:
  • Strong communication skills in English
  • In-depth knowledge of health insurance claim processes
  • Customer-focused with a problem-solving mindset
  • Willingness to travel locally as needed


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