
Reservations and Guest Experience Manager
2 weeks ago
Ananda-in-the-Himalayas is seeking a highly motivated Team Coordinator to join our reservations team.
Key Responsibilities:- Guest Communication: Handle daily tasks and workloads, including incoming guest calls and emails, providing information about hotel services in accordance with established standards.
- Effective Communication: Utilize strong communication skills and a keen eye for details to ensure accuracy in all reservation processes.
- Relationship Building: Foster strong relationships with regular guests to encourage repeat visits and cultivate new guest relationships to foster loyalty.
The ideal candidate will have a Bachelor's degree or diploma in Hotel Management or a related field, with 2-3 years of experience in a similar role. Strong communication and presentation skills are essential for this position. The successful candidate will be able to work under pressure, handle high volumes of work during peak periods, and maintain accurate records and generate reports as needed.
We Offer: A dynamic and supportive environment where you can educate guests on Ananda's philosophy and wellness offerings, and contribute to the success of our organization.
This role requires a proactive and organized individual who can prioritize tasks effectively, meet deadlines, and provide exceptional customer service.
A competitive salary and benefits package are offered to successful candidates.
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