
Commercial Vehicle Performance Optimization Specialist
4 days ago
The role of a Service Operations Manager involves leading a team and channel partners to provide customers with knowledge and skills that optimize the performance of commercial vehicles in their businesses.
This goal aims at establishing a strong industry player and securing the leading market share.
Key Responsibilities:- Manage and Supervise Service Operations: Ensure compliance with quality standards and service level agreements within the territory.
- New Product Launches: Execute driver trainings, back-to-back trails, and complaint resolution to establish new products in the market.
- Performance Analysis: Monitor and analyze key performance indicators (KPIs) such as TAT, repeat jobs, revenue streams, job cards, and claims processing to assess service performance.
- Drive Product Campaigns: Among dealerships, drive product campaigns for involved vehicles.
- Audit Warranty and Process Adherence: Audit warranty and process adherence at dealerships to ensure process compliance.
- Team Leadership: Lead and mentor a team of service professionals, providing guidance, training, and support to achieve performance targets and objectives.
- Industry Trend Awareness: Stay up-to-date on industry trends, technological advancements, and customer feedback to enhance service offerings and stay competitive.
Preferred Candidate Profile:
- Experience Requirement: Minimum 3-10 years of relevant experience in the auto industry (commercial vehicle).
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