Business Systems Analyst

3 weeks ago

Bengaluru, Karnataka, India HARMAN International Full time
Business Analysis Opportunity

**Job Title:** Business Systems Analyst

**About the Role:**

This is an exciting opportunity to join the LS Digital organization at HARMAN International as a Business Systems Analyst. In this role, you will drive business requirements gathering processes for the Lifestyle organization, focusing on ecommerce and customer service procedures. Your key responsibility will be to improve user experience, gain efficiency, and deliver high-quality products.

**Key Responsibilities:*

* Conduct walk-throughs of ecommerce and customer service processes to document current and future states.
* Gather, analyze, and write clear business requirements for various business projects.
* Engage and influence stakeholders to identify business benefits and return on investments.
* Lead business process testing, training, and assist project management for selected projects.
* Assess existing processes and recommend improvements, automation, and digitalization opportunities.
* Lead post-implementation project performance reviews to ensure expected benefits are met.

**Requirements:**

* Bachelor's degree in computer science, business administration, or equivalent work experience.
* 5-8 years of experience in business analysis and/or project management in areas covering ecommerce and customer service functions.
* Strong written and verbal communication skills, curiosity to learn, and agility.
* Excellent time management and organizational skills with keen attention to details.

**Nice to Have:**

* Experience in portfolio management.
* Experience working in a global environment.
* Experience in other technologies such as analytics.
* Strong interpersonal skills.

**What We Offer:**

* Access to employee discounts on world-class Harman and Samsung products.
* Extensive training opportunities through our own HARMAN University.
* An inclusive and diverse work environment that fosters and encourages professional and personal development.

**Equal Opportunity Employer:**

HARMAN International is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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