Process and Operations Manager

2 weeks ago


Gurgaon, Haryana, India Rohlig Logistics India Pvt Ltd Full time

Job Responsibilities:

As a key member of our team, you will be responsible for controlling and monitoring the effectiveness of local Operations processes, ensuring they meet the minimum standards set by the GOP team. You will also be responsible for monitoring data integrity reports for adherence to the GOP standard, analyzing root cause issues, and implementing training to improve performance. Additionally, you will develop operational directives and process standards, such as manuals, SOPs, and calculation standards, and ensure the implementation of these standards across the organization.

Tender Management:

You will oversee the entire RFQ process, including the development of response formats, pricing matrices, and responding to queries. You will also analyze tenders and involve internal stakeholders to ensure the submission of high-quality RFQs to GTM/bid owners. Furthermore, you will support and maintain Tender Radar/Tender Dashboard/Updates on submitted Tenders and TM Performance Reports to provide analytical information enabling stakeholders to offer competitive pricing and solutions to win business.

Requirements:

We are looking for a result-driven individual with good knowledge of freight forwarding business and products. You should have a minimum of eight years of experience and be able to engage with stakeholders at a high level. You should also have good analytical skills, be able to deal with complex data and MIS, and have the ability to communicate effectively in English.



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