Process Operations Specialist

3 weeks ago


Gurgaon, Haryana, India ADCI MAA 12 SEZ Full time
Data Annotation Operations Manager

We are seeking a highly skilled Data Annotation Operations Manager to join our team at ADCI MAA 12 SEZ. The ideal candidate will have a strong background in AI model training and a passion for delivering high-quality data solutions.

About the Role

The Data Annotation Operations Manager will be responsible for managing process and operational escalations, driving data-oriented analysis and process improvement projects, and communicating with stakeholders across multiple lines of business. The candidate should have excellent communication skills, analytical and problem-solving abilities, and a bias towards action and ownership.

Key Responsibilities

  • Manage process and operational escalations effectively
  • Drive data-oriented analysis and process improvement projects to achieve operational and business goals
  • Communicate with stakeholders across multiple lines of business on operational milestones, process changes, and escalations
  • Identify gaps in process areas and work with stakeholders to resolve them
  • Be a subject matter expert for the process and a referral point for peers and junior team members
  • Drive business/operational metrics through quantitative decision making and adoption of tools and resources
  • Meet deadlines in a fast-paced work environment driven by complex software systems and processes
  • Collaborate effectively with other teams and subject matter experts to support launches of new processes and services

About Us

At ADCI MAA 12 SEZ, we strive to become the most reliable source for dataset generation and annotations. We work in collaboration with shopping feature teams to enhance customer experience quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving AI and Large Language Models, enabling Amazon to deliver a superior shopping experience to customers worldwide.

Requirements

  • Bachelor's Degree and relevant experience of 3+ years in AI model training or quality control
  • Demonstrate language proficiency in Japanese language in all of the following: verbal, writing, reading, and comprehension. Required language level: JLPT N2 or above
  • Excellent communication (written & oral) skills with the ability to curate responses for LLM development
  • Experience in analytical, problem-solving, and critical-thinking skills
  • Comfortable working in a fast-paced, highly collaborative, dynamic work environment
  • Willingness to support several projects at one time and accept re-prioritization as necessary
  • Demonstrated leadership with a bias towards action and ownership and strong organizational skills

Preferred Qualifications

  • Experience with Artificial Intelligence interaction, such as prompt generation and open AI's


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