
Data Driven Quality Excellence Lead
2 weeks ago
Our organization seeks an experienced Quality Data Annotator Leader to spearhead service assurance initiatives and ensure high-quality support services across various projects.
Key Responsibilities:
- Develop and implement a comprehensive service quality framework that provides actionable insights into business conditions, enhancing process efficiency, improving quality, and aiding predictability of Operations Health.
- Establish and monitor key performance indicators (KPIs) to drive continuous improvement.
- Conduct risk and controls assessments/FMEA, creating/proposing robust controls frameworks.
- Design Process Health Dashboards & reports, perform ad-hoc analysis, and implement action plans.
Requirements:
- 5+ years of experience in Quality Management and preferably 2+ years in Data Annotation space.
- Prior work experience in Quality management role in Data Annotation space.
- MBA or PG degree preferably in Business Administration/Engineering.
- Minimum 10 years of experience in service quality, project mgt., quality management system for service industry.
- Excellent knowledge about service quality both in Operations and support functions.
Skills:
- Sound understanding of business transformation concepts and frameworks.
- Expertise in designing service quality assurance framework.
- Proficiency in process improvement initiatives.
- Customer centricity and effective program management skills.
- Excellent analytical, data visualization, problem-solving, and advisory ability.
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