Central Support Team Leader

2 days ago


India beBeeOperational Full time ₹ 15,00,000 - ₹ 25,00,000
Operations Supervisor Role

The role of Operations Supervisor involves overseeing daily operations, monitoring performance metrics, and implementing process improvements.

This position requires strong analytical skills, effective communication, and leadership abilities. The supervisor must be able to identify areas for improvement and implement changes to enhance efficiency and productivity.

Key Responsibilities:
  • Monitor the efficient functioning of assigned teams via regular check-ins and performance reviews
  • Liaise between team members and internal/external stakeholders to ensure seamless execution of operations
  • Respond to queries in real-time, providing education and support to achieve first contact resolution and excellent customer experience
  • Drive efficiency through data analysis and implementation of process improvements
  • Conduct regular audits on team performance and provide coaching to improve quality scores
  • Demonstrate excellent time-management skills and work independently using departmental resources, policies, and procedures
  • Liaise with partner teams for contingency management and planning
  • Devise and deploy SOPs, analyze data, and propose features/processes to enhance customer experience
  • Coordinate with other departments for faster issue resolution
  • Create monthly reports on team performance and implement improvements based on data analysis


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