Team Leader

5 days ago


India beBeeLeadership Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title: Team Leader

We are seeking a seasoned leader to manage a team of professionals across all programs and potentially across multiple sites. This is an excellent opportunity for individuals with a strong background in workforce operations to leverage their skills and experience to drive business success.

  • Responsibilities include managing a team of Traffic Analysts and Scheduling Analysts, working directly with the Manager of Workforce Management and site operations team to build staffing strategies that take into account various factors affecting staffing and call volume projections, and monitoring and analyzing call patterns to ensure optimal productivity and efficiency.

As a member of our global family, you will be part of a company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry.

Key Requirements:
  • A bachelor's degree in Business Management, Finance or a related field is preferred, as well as a high school diploma or equivalent, 2 years of college preferred.
  • A minimum of 3 years experience working in Workforce Operations in a Customer Care and/or BPO operation with client and senior management interaction is required.
  • Prior experience working with workforce management technologies ideally either Verint, IEX, Aspect, etc., and Avaya or other ACD phone system is essential.
Why Join Us?

We offer a dynamic work environment that fosters growth and development, competitive compensation and benefits, and opportunities to make a meaningful impact in our customers' lives.


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