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Central Workflow Manager
3 weeks ago
The Central Flow Lead is a dynamic role responsible for managing the workflow of multiple Fulfillment Centers (FCs) from a remote centralized location. This involves overseeing the volume and workflow of orders across various processes, ensuring seamless customer experience while minimizing fulfillment costs.
As a Central Flow Lead, you will be the point person for communication with Operations Managers and Area Managers, escalating any risks or deviations from Standard Work as needed. Your holistic view of workflow throughout the FC will inform your advice to senior operations teams and other stakeholders.
You will facilitate communication between different areas of the operation, providing operational insights to the Amazon Fulfillment Technology (AFT) team. This collaboration will drive the development of advanced automated flow control solutions for FC operations.
The Central Flow Lead must have a deep understanding of responsibilities between Operations on the floor and Central Flow, as dictated by Standard Work developed by Central Flow Management. They will execute outbound flow operations, communicating Customer Experience risks and performance opportunities to FC operations in a standardized manner.
To succeed in this role, you will need to work a flexible schedule, including weekends, nights, and/or holidays. While previous experience in manufacturing or customer-facing environments is preferred, strong Microsoft Office skills and a high school diploma are minimum requirements.
We strive to create an inclusive culture where our team members can deliver exceptional results for our customers. If you require workplace accommodations or adjustments during the application process, please let us know.
