Supply Excellence Director

1 day ago


Bengaluru, Karnataka, India SmartQ Full time

About SmartQ

We are a B2B food tech company built on four pillars: great people, great food, great experience, and greater good. Solving complex business problems with our hearts and analyzing possible solutions with our minds is in our DNA. We strive to provide excellent service to our clients wholeheartedly. With the stability of an MNC and the agility of a start-up, we have expanded across 17+ countries, successfully collaborating and executing with 600 clients. Our growth has been driven by a blend of exuberant youth and exceptional experience. Bengaluru, being our headquarters, is known as the innovation hub and we have become the global leader in the institutional food tech space. We were recently acquired by Compass group, the world's largest foodservice company with an annual turnover of $20 billion.

Our culture is centered around five key pillars. To learn more, visit our LinkedIn 'Life' page. You will be amazed to be part of our growth story.

This role primarily focuses on creating compelling and cohesive strategies across various platforms. As a Supply Excellence Manager, you will ensure operational quality, consistency, and efficiency of our supply chain processes, while collaborating with cross-functional teams to define and implement engaging and effective solutions for new initiatives. If you are a detail-oriented individual with a proven track record in optimizing supply chain performance, we invite you to contribute to our success in the food and technology industry.

Key Responsibilities
  • Work closely with catering partners to identify gaps in kitchen processes.
  • Create vendor performance scores based on analysis of backend incidents data.
  • Develop structured plans to close operational, hygiene, culinary, production plan & manpower management gaps.
  • Improve partner performance scores through efficient process improvements.
  • Utilize culinary expertise to collaborate with consultants and improve staff management.
  • Maintain strong relationships with stakeholders at key partner companies.
  • Forecast incidents, and preparedness at partner kitchens and suggest solutions.
  • Implement service excellence and efficiency at partner companies.
Requirements
  • 8+ Years of experience in Hospitality, Catering, or Restaurant industry as a manager/consultant.
  • Knowledge of Catering unit operations, manpower handling, curating menus & production plans.
  • Good communication skills with fluency in English & Hindi.
  • People management skills.
  • Expertise in Excel, and PowerPoint.
Salary and Benefits

The estimated salary for this role is between $80,000 and $120,000 per year, depending on location and experience. Additionally, benefits include innovative work culture, career growth opportunities, competitive compensation, flexible work arrangements, team collaboration, social responsibility initiatives, and a fun work environment.



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