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Training Development Specialist
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This role oversees the development and implementation of training programs to ensure consistent service excellence, operational efficiency, and brand compliance across multiple hotel properties.
- Design and deliver core training programs for onboarding, brand standards, guest service, compliance, and operations.
- Customize training content to reflect the needs and culture of each property while maintaining brand alignment.
- Implement blended learning strategies including in-person, on-the-job, virtual, and e-learning formats.
The ideal candidate will possess strong presentation, facilitation, and communication skills, with the ability to design engaging and impactful training content. They will also have a high level of organizational and project management skills, and be culturally sensitive with the ability to work across diverse teams.
Required Skills and Qualifications
Qualifications:
- Bachelor's degree in Human Resources, Hospitality Management, or related field.
- Minimum 3-5 years of experience in a training role within the hospitality industry, with multi-property exposure preferred.
- Experience with Learning Management Systems (LMS), e-learning platforms, and instructional design is an asset.
Benefits
The successful candidate will have opportunities to develop their skills and knowledge in training and development, with support from experienced leaders in the field.
Others
Travel and flexible scheduling are required for this role, as well as fluency in English.
