Leading Retail Training Specialist

2 days ago

Agra, Uttar Pradesh, India beBeeRetailTrainer Full time ₹ 8,00,000 - ₹ 12,00,000

What does the job entail?

We are seeking a skilled Retail Trainer to join our team. As a key member of our organization, you will be responsible for delivering and implementing training programs across various stores in a specific region.

This role serves as a vital link between our Training Head and Store-Level Training Champions, ensuring that store teams receive effective training on customer experience, sales techniques, and product knowledge.

Key Responsibilities:

1. Training Delivery & Facilitation


• Conduct engaging training workshops for store teams on customer service, product knowledge, and sales techniques.


• Implement role-playing exercises, simulations, and on-the-job coaching.


• Deliver real-time feedback to employees to improve performance.

2. Onboarding & Development


• Work closely with Store Managers and Store Champions to onboard new hires quickly and effectively.


• Assist in leadership development to create a pipeline of high-performing employees.

3. Performance Monitoring & Feedback


• Track training effectiveness using KPIs such as NPS, conversion rates, and customer feedback.


• Conduct one-on-one coaching and team feedback sessions to address skill gaps.


• Help stores achieve their sales and customer service goals.

4. Store Visits & Training Audits


• Visit stores regularly to observe customer interactions and provide real-time coaching.


• Conduct store training audits to ensure consistency and adherence to company standards.


• Identify top-performing employees and recommend them for promotions or advanced training programs.

Achieving Success:

Our ideal candidate will possess:


• Experience: 5+ years in retail training, sales training, or customer experience coaching.


• Retail Expertise: Deep knowledge of customer service, sales psychology, and product positioning.


• Training & Facilitation: Strong ability to deliver engaging, hands-on training sessions.


• Coaching & Mentorship: Passion for developing frontline employees and motivating store teams.


• Communication Skills: Ability to engage, inspire, and guide retail associates at different skill levels.


• Travel Flexibility: Willingness to travel to multiple stores within the assigned region.

In Return:

We offer:


• Direct impact on enhancing our in-store customer experience.


• Opportunity to work in a dynamic, fast-paced retail environment.


• Competitive salary, performance bonuses, and growth opportunities within our retail training team.

Please submit your application. We look forward to reviewing your background and considering you for this exciting opportunity.

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