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Banking Operations Lead
3 weeks ago
A high-performing Branch Manager is required to lead a team responsible for branch profitability.
About the Role- Leads a result-oriented team focused on driving branch growth and sales.
- Ensures excellent customer service and effective relationship management.
- Oversight of operations, risk management, and compliance adherence.
- Responsible for all branch banking objectives and overall branch performance.
- Drives achievement of branch targets through new business generation and cross-sales.
- Supervises High-Net-Worth customer programs.
- Evaluates the effectiveness of the branch sales model.
- Handles customer complaints efficiently.
- Reviews and acts upon branch operations reports.
- Manages teller operations and maintains control over the vault.
- Collaborates with marketing teams for branch merchandising and product-level marketing.
- Reviews vault registers and key registers regularly.
- Monitors suspense and dummy accounts.
- Ensures compliance with banking regulations and standard procedures.
- Conducts regular progress reviews versus defined objectives.
- Maintains clarity of business objectives among branch staff.
- Monitors adherence to operational checklists and sales processes.
