Excellent Customer Service Representative

2 weeks ago

Noida Delhi Gurgaon Gurugram, India beBeeCustomerSupport Full time US$ 60,000 - US$ 1,20,000
Customer Support Professional

We are seeking an exceptional customer support professional to provide top-notch service and support to our clients.

  • As a primary point of contact, you will address client inquiries, concerns, and feedback with professionalism and efficiency.

  • You will provide comprehensive support across various communication channels, including phone, email, and chat.

  • Actively listen to client needs, empathize with their situations, and offer clear, concise, and accurate information and solutions.

  • Troubleshoot and resolve client issues effectively, escalating complex problems to the appropriate internal teams when necessary while maintaining ownership of the client's case.

  • Maintain detailed and accurate records of client interactions and transactions in the customer relationship management (CRM) system.

  • Adhere to established policies, procedures, and service standards to ensure consistent, high-quality service delivery.

  • Collaborate with cross-functional teams to identify recurring issues and contribute to continuous service improvement initiatives.

  • Stay informed about product updates, service changes, and new offerings to provide up-to-date information to clients.

Requirements:

  • Excellent verbal and written communication skills.

  • Strong active listening skills and the ability to empathize with client situations.

  • Proven problem-solving abilities and a knack for providing effective solutions.

  • Client-focused mindset with a strong commitment to delivering exceptional service.

  • Ability to work effectively in a fast-paced, dynamic environment.

  • Proficiency in using customer support software and CRM systems.

  • Strong organizational skills and attention to detail for accurate record-keeping.

  • Ability to remain calm and professional under pressure.

  • Bachelor's degree or equivalent practical experience.

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