Customer Service Representative

2 weeks ago

Kolkata Gurgaon Gurugram, India beBeeCustomerService Full time US$ 30,000 - US$ 60,000

Job Title: Customer Service Representative

We are seeking a highly skilled and motivated individual to fill the role of Customer Service Representative. This position is ideal for someone who enjoys working in a fast-paced environment, communicating with customers, and resolving issues in a professional and courteous manner.

Key Responsibilities:

  1. Manage large volumes of incoming phone calls and respond to customer inquiries in a timely and efficient manner
  2. Address customer complaints and concerns, researching solutions and alternatives to resolve issues
  3. Escalate complex customer service issues as required
  4. Update and process information accurately into case management systems and spreadsheets
  5. Provide support to other teams tasked with resolving complex issues

Required Skills and Qualifications:

  • Excellent written and verbal English communication skills
  • Strong phone contact handling skills, email writing skills, and active listening
  • Good problem-solving skills and ability to analyze data
  • Professional and courteous demeanor when interacting with customers
  • Ability to multitask, work through multiple systems, prioritize, and manage time effectively

Benefits:

This role offers a dynamic and challenging work environment, opportunities for growth and development, and a competitive compensation package.

Others:

If you are a team player with excellent communication skills, we encourage you to apply for this exciting opportunity.

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