
Strategic Product Leader
3 days ago
Program Director
We are a forward-thinking organization dedicated to advancing the boundaries of Conversational AI in a large industry. Our mission is to empower businesses to scale through the strategic application of AI in business conversations.
About this Role:
As a skilled Program Director, you will oversee the execution of cross-functional and cross-product initiatives to build innovative conversational AI products.
Key Responsibilities:
- Maintain a comprehensive product roadmap that aligns with our vision and business goals.
- Lead strategic initiatives that span multiple teams and product domains.
- Facilitate project planning sessions to identify project scope, objectives, deliverables, and success criteria.
- Coordinate internal and external resources to ensure seamless project execution and timely delivery.
- Manage project scope, schedules, and costs while adapting to evolving priorities.
- Track and report on project performance using relevant tools and metrics.
- Ensure release readiness by working across teams to ensure product launches are well-documented, coordinated, and supported.
- Act as the bridge between engineering and product teams and external clients.
- Manage relationships with stakeholders and escalate issues to leadership as needed.
- Conduct risk assessments and manage mitigation plans. Build and maintain relationships with third-party vendors.
- Perform data analysis to identify opportunities for process improvement.
- Create and maintain detailed project documentation and reporting.
- Manage audit engagements, support auditors, and ensure compliance with key security standards.
Qualifications:
- Bachelor's degree in Computer Science or related field from a top-tier institution.
- 5–10 years of experience in program management in the SaaS/Software space.
- Experience working in R&D, infrastructure, platform, or engineering teams is highly preferred.
- Proven track record of managing end-to-end projects in fast-paced, high-growth environments.
- Strong internal and client-facing communication skills.
- Proficient in Microsoft Office and project management tools such as Azure DevOps, JIRA, MS Project, Asana, or Trello.
- Experience supporting audit readiness and working with regulators or auditors for SOC 2 and ISO 27001 is a strong plus.
- Experience in privacy management, internal data handling practices, and external readiness (e.g., CCPA/GDPR) is a plus.
- Certifications such as PMP, Agile, or Scrum Master are a plus.
Our organization values diversity and is an Equal Opportunity Employer.
Requirements:
- Education: Bachelor's degree in Computer Science or related field from a top-tier institution.
- Experience: 5–10 years of experience in program management in the SaaS/Software space.
- Skills: Strong internal and client-facing communication skills, Proficient in Microsoft Office and project management tools.
- Certifications: Certifications such as PMP, Agile, or Scrum Master are a plus.
Preferred Qualifications:
- Experience working in R&D, infrastructure, platform, or engineering teams.
- Proven track record of managing end-to-end projects in fast-paced, high-growth environments.
- Experience supporting audit readiness and working with regulators or auditors for SOC 2 and ISO 27001.
- Experience in privacy management, internal data handling practices, and external readiness (e.g., CCPA/GDPR).
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