Senior Customer Experience Development Specialist

2 weeks ago


Ellore, Andhra Pradesh, India beBeeCustomer Full time ₹ 10,00,000 - ₹ 15,00,000
Customer Service Trainer

Deliver exceptional customer experiences across various touchpoints, from initial interactions to ongoing relationships. Our ideal candidate will have a passion for empowering others through knowledge sharing and development.

Key Responsibilities:

  • Develop tailored training content, including workbooks and assessments, to meet the evolving needs of our business.
  • Conduct frequent skill assessments to identify knowledge gaps and design targeted modules to address them.
  • Train new hires, preparing them for success in their roles, and own key performance indicators (KPIs) for the first 45 days.
  • Identify critical process issues and drive resolution, ensuring seamless customer interactions.
  • Develop individual improvement plans and provide focused training for underperforming team members.
  • Audit customer interactions, pinpoint agent mistakes, and create concise training materials addressing these areas.
  • Own knowledge transfer, ensuring all employees understand new processes or changes, promoting a culture of continuous learning.
  • Implement process changes and related communications effectively.
  • Curate and maintain our Knowledge Base, guaranteeing it remains relevant and informative.
  • Enhance overall customer satisfaction scores.


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