
Tech Support Specialist
3 days ago
Job Overview:
We are seeking a highly skilled Tech Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical assistance to users of client application software.
Key Responsibilities:
- Provide timely and effective technical support to users, including password resets, operating system support, and troubleshooting client-side network connections.
- Evaluate complex issues and escalate them to internal resources or vendors when necessary.
- Work closely with end-users to understand their business needs and collaborate with them to reproduce reported issues in test environments.
- Maintain existing custom software, including end-user support and monitoring performance after implementation.
- Communicate status and issues to supervisors effectively.
Service Desk Functions:
- Respond promptly to incoming service desk emails, creating tickets and collecting basic client information.
- Update and maintain client run book service information as needed.
Requirements:
- Demonstrated expertise in IT support and troubleshooting.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Able to work well under pressure and meet deadlines.
Benefits:
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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