Higher Education Specialist

2 weeks ago

Pune, Maharashtra, India beBeeEducation Full time ₹ 9,00,000 - ₹ 12,00,000
Key Position Summary:

The Student Success Executive will play a vital role in enhancing the academic journey of students. Key responsibilities include providing timely assistance, maintaining accurate student data, and ensuring seamless administrative processes.

  • Deliver exceptional support to newly enrolled students, guiding them through campus resources and policies.
  • Maintain and update student records, including enrolment status, grades, and personal information.
  • Handle semester-wise student fee collection and issue receipts according to institutional guidelines.
  • Assist students via email, phone, and chat, adhering to defined SLAs.
  • Communicate important information regarding future semester payment deadlines, policy updates, and key events.
  • Educate students on financial aid options, scholarships, grants, and associated application processes and deadlines.
  • Help students with non-technical issues during course registration and resolve enrolment-related errors.
  • Share updates about alumni events, guest lectures, webinars, and networking opportunities to foster engagement and learning.
  • Generate customized reports and compile data for internal use or regulatory compliance.
Ideal Candidate Profile:
  • 1–3 years of experience in student support, operations, or customer-facing roles.
  • Familiarity with online education platforms, CRM systems, data analytics tools, and helpdesk software.
  • Strong written and verbal communication skills with a student-centric approach.
  • Proficient in MS Office and comfortable working with data.
  • Ability to collaborate with cross-functional teams in a fast-paced, evolving environment.
  • Strong organizational and multitasking abilities to manage priorities and deadlines effectively.
  • Analytical thinker with a problem-solving attitude and data-driven decision-making approach.
  • Understanding of the student lifecycle and ability to support learners at each stage of their academic journey.
  • Passionate about education and committed to student success.
  • Tech-savvy and updated on tools and trends in educational operations.

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