Operations Lead

3 days ago

Belgaum, Karnataka, India beBeeLeadership Full time ₹ 20,10,000 - ₹ 25,10,000
Logistics Operations Lead

The ideal candidate will be responsible for overseeing end-to-end post-purchase journey on our marketplace.

  • Key Responsibilities:

  • Oversight of seller-side dispatches: timely packing, order readiness and minimal post-order out-of-stock situations.

  • Management of 3PL relationships and accountability on pickup/delivery service level agreements, cost, and quality.

  • Optimization of allocation, reduction of transit exceptions, damages, and returns.

  • Partnership with operations and customer service teams to lower contact rate, resolve WISMO issues and ensure timely ticket closure.

  • Tracking of penalty recovery, claims realization, and highlighting of leakage (lane delays, packer/station misses, weight mismatches).

Requirements:
  • 4–7 years in e-commerce logistics, 3PL operations or supply chain management.
  • Strong understanding of seller dispatch operations, 3PL contracts, OTD, RTO and cost levers.
  • Proficiency in dashboards, Excel/Sheets; SQL/BI a plus.
  • Bias for action, strong vendor management and structured problem-solving.

This role is crucial for the success of our marketplace and requires a highly motivated individual with excellent leadership skills and a strong understanding of e-commerce logistics and supply chain management.

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