Senior Operations Lead

4 days ago

Vizag, Andhra Pradesh, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title: Senior Operations Manager

Job Description:

The role holder is responsible for leading a team of Group Operations to process new business and end-to-end policy servicing for group business.

Context:

The role holder will work within the Operations Department focusing on Group New Business & Policy Servicing to provide exceptional customer services.

Main Priorities:

  • Coordinate with Sales and Actuarial teams for closure of individual Group processes.
  • Accomplish issuance of policies and resolution of customer and intermediary queries.
  • Ensure that an efficient, effective, professional, and courteous service is provided to intermediaries and customers.
  • Ensure that established Company procedures are compiled with in a consistent manner, and contribute to the introduction of improvements whenever possible.
  • Implement and maintain agreed quality and quantity controls, which will aid pro-active management and the anticipation of problems.
  • Supervise and train an effective team that is able to meet the business needs of the Company as they grow with time.
  • Coordinate with finance for reconciliation of policy account balance.
  • Lead transformation and digitization of group business.

Qualifications & Experience -:

MBA/ACII with a minimum of 8–10 years' experience gained in customer Services or Operations Department. Associate of Insurance Institute will be added advantage.

Skills/Knowledge:

  • Good experience of operations in the financial services industry.
  • Experience within the Group Operation department of an Insurance company is a must.
  • Experience in data processing to deliver operational efficiency.
  • Computer skills in using databases and office management software including word processors and spreadsheets.
  • Strong leadership, team building, and influencing skills.

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