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Technical Solutions Specialist

2 weeks ago


Jaipur, Rajasthan, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

About People Prime Worldwide: We are a leading provider of innovative solutions and services that unlock the value of data and applications. Our mission is to guide customers from what's now to what's next by achieving outcomes that benefit both business and society.

Job Title: Remote Desktop Support Engineer

Work Details:

  • Shifts: Rotational 24/7 support including night shifts, weekends, and public holidays
  • Flexibility: Must be flexible to work in three shifts: Morning, Evening, and Night

Key Responsibilities:

  • Provide round-the-clock technical support for desktops, laptops, and peripherals
  • Monitor and respond to incidents via ticketing system within SLA timelines
  • Perform remote troubleshooting and escalate unresolved issues
  • Support users across different time zones and ensure minimal downtime
  • Maintain logs of shift activities and handover reports for continuity
  • Collaborate with global IT teams for coordinated support
  • Install, configure, and upgrade operating systems and applications
  • Troubleshoot hardware and software issues both onsite and remotely
  • Respond to user tickets and resolve issues related to Windows, Mac, or Linux environments
  • Maintain logs of support requests, resolutions, and system updates
  • Assist in setting up new systems and user accounts
  • Collaborate with IT teams to escalate unresolved issues
  • Ensure timely updates and patches for systems and applications
  • Train users on basic IT procedures and best practices
  • Maintain inventory of IT assets and ensure compliance with company policies