IT Infrastructure Monitoring Professional

2 weeks ago

Vijayawada, Andhra Pradesh, India beBeeSpecialist Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: Monitoring Specialist

Job Description: We are seeking a skilled Monitoring Specialist to join our team. As a key member of our infrastructure group, you will be responsible for monitoring and maintaining the stability of our IT systems.

The ideal candidate will have a strong understanding of IT infrastructure, including servers, operating systems, networks, and applications. Additionally, they should possess hands-on experience with monitoring tools and ticketing systems, as well as excellent communication skills and the ability to follow standard operating procedures.

Key Responsibilities:

  • Monitor server, network device, application, job, and service performance in real-time using various tools.
  • Identify, acknowledge, and log alerts, events, and anomalies.
  • Escalate incidents to L1/L2 support teams based on defined SOPs and severity.
  • Perform basic health checks and validations as per runbooks.
  • Track and update incident tickets in ITSM tools.
  • Initial triage of alerts (e.g., service restarts, disk clean-up commands if permitted).
  • Document incidents, actions taken, and resolution/escalation steps.
  • Communicate with on-call engineers and shift leads for follow-up or escalations.
  • Ensure monitoring dashboards and tools are operational and report any issues.
  • Provide shift-wise handover updates and contribute to incident reviews.

Requirements:

  • Basic understanding of IT infrastructure (servers, OS, networks, applications).
  • Hands-on experience in monitoring tools and ticketing systems.
  • Good communication skills and ability to follow SOPs.
  • Ability to work 24/7 rotational shifts, including weekends and holidays.
  • Strong attention to detail and sense of urgency.

Benefits: This role offers immense exposure and learning opportunities, excellent career growth, and the chance to work with passionate leaders and mentors. You will have the ability to build things from scratch and be part of a highly skilled team.

Desirable Qualifications: Exposure to ITIL processes and certifications in basic IT/networking (CompTIA A+, ITIL Foundation, CCNA). Experience: 3+ years in IT monitoring or helpdesk roles with mandate skills like monitoring tools & network operation center.

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