Client Operations Data Transformation Leader

5 days ago

Chennai, Tamil Nadu, India beBeeData Full time ₹ 12,00,000 - ₹ 36,00,000
Job Description

Are you a leader who can drive impact and innovation at the forefront of financial markets? Do you want to work on exciting projects, collaborate with a dynamic team, and grow your career? We are committed to helping our employees succeed and foster a thriving internal community.

As a Client Operations Data Director, you will lead the Enterprise Client Operations (ECO) organization in providing a consistent client experience across all business lines and geographies. You will be responsible for driving site performance, employee engagement, and project-level leadership while building and cultivating relationships with key stakeholders and developing high-performing teams.

Key Responsibilities:

  • Provide site leadership for ECO employees and engage in sessions to plan site-specific activities to drive employee engagement
  • Lead and manage day-to-day operations of Chennai-based ECO teams, ensuring alignment with organizational goals, objectives, and performance standards
  • Foster a culture of collaboration, quality, and continuous improvement and enable high-performing teams
  • Assist with recruiting for open positions in the Chennai office, including onboarding and training of new hires
  • Own Business Continuity Plans and effectively coordinate operations and client support in the event of a site-level crisis
Required Skills and Qualifications

To be successful in this role, you will need:

  • Minimum of 10 years of related experience
  • Bachelor's degree preferred or equivalent experience
  • Experience in leadership and people manager roles; preferably in a multinational environment
  • Deep understanding of data management processes and standard methodologies
  • Excellent written and verbal communication skills
  • Excellent analytical and quantitative skills
  • Prior experience working with technology, business teams, and operating model changes
Benefits

We offer a comprehensive benefits package, including:

  • Competitive compensation, including base pay and annual incentive
  • Comprehensive health and life insurance and well-being benefits, based on location
  • Pension/Retirement benefits
  • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
  • A flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays, and a third day unique to each team or employee)
Others

As a Client Operations Data Director, you will have the opportunity to:

  • Develop and implement data quality control procedures and standards
  • Conduct regular data quality assessments and implement corrective actions as needed
  • Train and support staff on data quality best practices and procedures
  • Collaborate with ECO teams on effective data management
  • Lead project-based work for ECO leadership and define project scope, timelines, goals, and deliverables working with internal stakeholders

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