Luxury Jewellery Account Manager

2 days ago


Chennai, Tamil Nadu, India Covenant Consultants Full time

Job Title: Luxury Jewellery Account Manager

Location: [Location Name]

Company Overview

Covenant Consultants is a leading player in the luxury jewellery industry. We are known for our exquisite designs, high-quality craftsmanship, and rich heritage. Our company's values include delivering an exceptional customer experience and building lasting relationships with our clients.

About the Role

As a Luxury Jewellery Account Manager, you will be responsible for building and maintaining long-term relationships with high-net-worth clients. Your primary goal will be to foster loyalty, enhance brand reputation, and drive business growth in the luxury jewellery space.

Key Responsibilities
  1. Client Relationship Management:
  • Develop and maintain strong relationships with high-net-worth clients, ensuring they receive exceptional service and a personalized experience.
  • Act as the primary point of contact for key clients, offering personalized product recommendations, styling advice, and exclusive offers.
  • Manage and resolve customer inquiries, complaints, and issues in a professional and timely manner to maintain high customer satisfaction levels.
  1. Sales Support & Business Growth:
  • Identify upselling and cross-selling opportunities to enhance revenue and drive sales growth.
  • Provide regular updates and insights to the sales team regarding client preferences, feedback, and trends.
  • Collaborate with marketing and sales teams to ensure promotional campaigns and product launches are effectively communicated to existing clients.
  1. Customer Retention & Loyalty Programs:
  • Develop and implement customer retention strategies to build long-term loyalty.
  • Design and manage exclusive loyalty programs, VIP events, and personalized communications to reward and retain top clients.
  • Ensure clients are aware of exclusive collections, early access to new designs, and special offers tailored to their preferences.
Requirements

We are seeking an experienced and motivated Luxury Jewellery Account Manager with the following qualifications:

  • A Bachelors degree in Business Administration, Marketing, Hospitality, or a related field.
  • 35 years of experience in customer relationship management, sales, or client services, preferably in the luxury goods or jewellery industry.
  • Proven track record of building and maintaining high-level client relationships in a retail or B2B environment.
What We Offer

In return for your expertise and dedication, we offer a competitive salary ranging from ₹80,00,000 - ₹1,20,00,000 per annum, based on experience, along with performance-based incentives and benefits package.



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