Senior System Engineer for Ticketing Platform

4 weeks ago


GurgaonGurugramDelhi NCR, India Iomedia India Pvt. Ltd. Full time
Job Role & Responsibilities

We are seeking a highly skilled Senior System Engineer to join our team in the Ticketing Platform domain. The ideal candidate will have expertise in designing, implementing, and maintaining high-performance systems.

Key Responsibilities:

  1. Monitor system health, troubleshoot issues, and proactively address potential bottlenecks or inefficiencies.
  2. Standardize and use industry-leading tools in improving System Operations observability with Prometheus, Grafana, Nobl9, OpenSearch, etc.
  3. Respond to and provide insights to Major Incidents and the Incident Management team for Archtics Engineering, analyzing logs, data collection, and offering suggestions to prevent reoccurrence.

Additional Responsibilities:

  • Provide on-call support for critical incidents, responding promptly to emergencies and guiding the incident response team in resolving issues effectively.
  • Act as a point of contact to respond to daily issues for International Archtics Support, maintaining a customer-centric approach to service.
  • Support, rebuild, upgrade, and troubleshoot databases, with a particular focus on the SQLAnywhere database platform, implementing optimizations to enhance database performance and stability.

Required Skills:

  • Experience providing remote support for various applications.
  • Experience with transactional databases operations, supporting, rebuilding, upgrading, and troubleshooting.
  • Understanding and working knowledge of Ansible Automation Platform or AWX scripting for automating routine tasks, managing Windows systems, and interacting with databases.
  • Proficiency in Microsoft Enterprise Environments operating systems, managing Active Directory, patching, and server configuration, including installation, configuration, and ongoing maintenance.

Preferred Skills:

  • Expertise with factors relating to server performance, server configuration, disk fragmentation, memory allocation, and managing High Availability Solutions.
  • Experience with virtualization platforms such as VMWare or Hyper-V for server consolidation and management.
  • Understanding of Cloud Infrastructure and best practices.
  • A working knowledge of Structured Query Language (SQL) to write queries and interact with data.

About the Role:

This is an exciting opportunity for a highly skilled Senior System Engineer to join our team and contribute to the design, implementation, and maintenance of high-performance systems. If you have a passion for delivering exceptional results and a commitment to excellence, we encourage you to apply.



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