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Senior System Engineer

1 month ago

GurgaonGurugramDelhi NCR, India Iomedia India Pvt. Ltd. Full time

Role and Responsibilities :

We are seeking a skilled Senior System Engineer to join our team at Ticketmaster, specifically for the Archtics Ticketing platform. As a key member of our platform operations team, you will be responsible for advanced triage and support in the daily operations of the platform.

Key Responsibilities :

  • Monitor system health, troubleshoot issues, and proactively address potential bottlenecks or inefficiencies to ensure highly available systems and performance.
  • Standardize and utilize industry-leading tools such as Prometheus, Grafana, Nobl9, and OpenSearch to improve System Operations observability.
  • Respond to and provide insights to Major Incidents and the Incident Management team for Archtics Engineering, offering review of logs, data collection, and suggestions to prevent reoccurrence.
  • Provide on-call daily support for critical incidents, responding promptly to emergencies and guiding the incident response team in resolving issues effectively.
  • Act as the point of contact to respond to daily issues for International Archtics Support, maintaining a customer-centric approach to service.
  • Utilize expertise in providing remote support for various applications to troubleshoot and resolve client-reported issues effectively.
  • Support, rebuild, upgrade, and troubleshoot databases, with a particular focus on the SQLAnywhere database platform, implementing optimizations to enhance database performance and stability.

Required Skills :

  • Experience providing remote support (any type of application)
  • Experience with transactional databases operations (supporting, rebuilding, upgrading, troubleshooting)
  • Understanding and working knowledge of Ansible Automation Platform or AWX scripting for automating routine tasks, managing Windows systems, and interacting with databases
  • Ability to review logs in Splunk, Open Search, and perform advanced queries to build dashboards and monitor system level objectives
  • Proficiency in Microsoft Enterprise Environments operating systems, managing Active Directory, patching /server configuration (including installation, configuration, and ongoing maintenance)
  • Expertise with factors relating to server performance (server configuration, disk fragmentation, memory allocation) and managing High Availability Solutions
  • Experience with virtualization platforms such as VMWare or Hyper-V for server consolidation and management
  • Understanding of Cloud Infrastructure and best practices (AWS, Kubernetes)
  • A working knowledge of Structured Query Language (SQL) to write queries and interact with data
  • Experience with Data Streaming solutions (Kafka preferred)
  • Strong understanding of data log and analysis of trends (Grafana,Prometheus,Elastic Search,etc.)