
Customer Support Jobs Available
1 week ago
We are seeking highly skilled professionals to join our team in Chandigarh and Mohali as Customer Support Associates. This role offers a unique opportunity to work with a multinational organization, serving clients from around the world.
As a Customer Support Associate, you will be responsible for providing exceptional customer experiences through omnichannel support. You will work closely with our teams to deliver process optimization and automation solutions to our global clients.
The ideal candidate will have excellent communication skills, both written and verbal, and the ability to empathize with customers. You will be expected to provide solutions quickly and efficiently, while maintaining a positive attitude and youthful enthusiasm.
This role offers a range of benefits, including a competitive salary, incentives, and opportunities for growth and development. Our state-of-the-art infrastructure includes a fully air-conditioned workspace, cafeteria, gym, and other amenities. We also offer good public transport facilities and accommodation options near the office.
In this role, you will have the opportunity to work with a multicultural team, learn new skills, and take on new challenges. If you are a fast-paced worker who thrives under pressure, we encourage you to apply.
Key responsibilities include:
- Providing 'wow' experiences for customers through email, chat, or phone support
- Helping implement new efficiencies and processes to improve customer service and speed
- Designing email responses to leave customers happy and satisfied
- Working closely with customer service teams to support and motivate each other
Requirements:
- A caring and sympathetic nature
- Excellent people and social skills
- Very confident telephone manner
- Fast-paced worker (at the computer) and thinker to achieve daily KPIs
- Confident typist and excellent grammar
- Ability to multi-task while providing up-to-date responses to all customer enquiries in real-time
- Excellent command of English language
- Excellent written communication
- Positive attitude
- Creative problem-solving ability
- Ability to gain customer trust and gratitude, turn them around
- Youthful attitude to empathize with customers
- Ability to work efficiently under pressure and stay cool
- Strength to work under pressure and maintain composure, this team has busy times and daily challenges
Benefits:
- Competitive salary
- Incentives
- Growth opportunities
- State-of-the-art infrastructure
- Good public transport facilities
- Accommodation options near the office
- Fun events every month
- Satisfaction from being part of a fast-growing organization
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