Customer Service Representative
1 week ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Voice-Freshers/Exp. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our global clients through voice calls and email responses.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Manage and resolve customer complaints in a fair and empathetic way.
- Sell products and services to customers, and process customer orders in our computer system.
- Identify and escalate complex issues to supervisors for further assistance.
- Provide product and service information to customers, and answer their questions in a clear and concise manner.
Requirements:
- Undergraduate or Graduate degree in any field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
- Flexibility to work in shifts, including evenings and nights.
- Excellent English language skills, both verbal and written.
- Knowledge of customer service principles and practices.
- Good technical knowledge and ability to learn new systems quickly.
Benefits:
Opportunity to work with a renowned top MNC client company and gain valuable experience in customer service.
Chance to develop your skills and knowledge in customer service and related areas.
Competitive salary and benefits package.
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