Customer Service Representative

1 week ago


Kolkata, West Bengal, India 2coms Full time
Job Title: Customer Service Voice-Freshers/Exp

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Voice-Freshers/Exp. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our global clients through voice calls and email responses.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Manage and resolve customer complaints in a fair and empathetic way.
  • Sell products and services to customers, and process customer orders in our computer system.
  • Identify and escalate complex issues to supervisors for further assistance.
  • Provide product and service information to customers, and answer their questions in a clear and concise manner.

Requirements:

  • Undergraduate or Graduate degree in any field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
  • Flexibility to work in shifts, including evenings and nights.
  • Excellent English language skills, both verbal and written.
  • Knowledge of customer service principles and practices.
  • Good technical knowledge and ability to learn new systems quickly.

Benefits:

Opportunity to work with a renowned top MNC client company and gain valuable experience in customer service.

Chance to develop your skills and knowledge in customer service and related areas.

Competitive salary and benefits package.



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