Project Manager
4 weeks ago
Job Description:
At Iron Systems, we are seeking a skilled Project Manager to oversee the end-to-end project planning and coordination process. This includes activities and resources management, ensuring timely delivery of project outcomes.
Key Responsibilities:
- Project onboarding and daily tracking of performance
- Proactive communication and escalation management
- Drive customer satisfaction and be a customer referenceable account
- Issue identification, resolution, and stakeholder management
- Project kick-off, weekly governance, documentation, reports, and dashboards
- Partnership with customers and stakeholders with a customer-focused mindset
- Process and service improvement and identification of new business opportunities
- BGV, compliance, training, and onboarding as per customer process
- Timely escalation to internal teams for necessary actions
- Timely invoicing, collection of payments, and billing data to be sent on the 1st working day of month to customer
- Daily status reporting to SDM
- Quality control, knowledge management, and best practices sharing
- IT operations and service operation
- Handling change requests in project management
- Maintain project documentation and course folders, SLA, PMS
Requirements:
- Bachelor of Technology in Computer Science or related field
- Information Technology Infrastructure Library (ITIL) Certified
- PMP or Prince 2 certified (good to have)
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