Sales System Support Expert

24 hours ago

Kottayam, Kerala, India beBeeSystematic Full time ₹ 80,00,000 - ₹ 1,50,00,000
Job Description

The Senior Business System Specialist will be a member of the Sales Operations team.

  • This role helps to ensure systemic accuracy and usability of sales tools through timely and accurate resolution of support tickets.
  • Primary sales tools to be supported will include Salesforce, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.
Key Responsibilities:
  • Assign, troubleshoot, and resolve tickets from sales users related to Salesforce, Callidus CPQ, Clari, People.ai, and ClosePlan, Callidus Commissions and other sales tools.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of systems via data migrations.
  • Maintain SLA targets.
  • Manage access and visibility related issues.
  • Assist with documentation of best practices and usage.
  • Ability to work with internal/external customers and vendors in Sales Operations.
  • Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment, and good relationships.
Requirements:
  • At least 8+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
  • Experience with sales processes and environment is a plus.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with service-oriented attitude and customer focus.
  • Excellent time management skills.
  • Quick learner and able to thrive in a fast-paced environment.
  • Aggressive problem solver.
  • Excellent written and verbal communication skills.
  • Additional knowledge of ServiceNow, Workbench, and Dataloader and SOQL is a plus.
Benefits:
  • Opportunity to work with a variety of internal/external customers and vendors.
  • Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment, and good relationships.

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