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Care Specialist

3 weeks ago

Agra, Uttar Pradesh, India beBeeCustomer Full time ₹ 2,50,000 - ₹ 5,01,000

About the Role

We are seeking a customer-focused professional to join our team as a Care Specialist. In this role, you will be trained to handle customer inquiries, resolve issues, and ensure a positive customer experience. This position requires excellent communication skills, patience, and a willingness to learn.

Key Responsibilities:

  • Manage inbound and outbound customer calls with professionalism.
  • Provide accurate and timely responses to customer concerns regarding products or services.
  • Maintain records of customer interactions and update databases for efficient tracking.
  • Elevate complex issues to relevant departments when necessary.
  • Foster customer satisfaction by delivering exceptional service.

Requirements:

  • Excellent verbal and written communication skills.
  • A positive attitude, strong problem-solving abilities, and patience.
  • Ability to work in shifts if required.