
Expert Chargeback Analyst
6 days ago
Job Title: Chargeback Management Specialist
This is an exciting opportunity to join our team as a Chargeback Management Specialist. We are seeking a highly skilled and experienced professional to manage chargebacks, disputes, and financial losses for the bank, merchants, and cardholders.
About the Role:
- Manage daily chargeback cases promptly to minimize financial exposure for the bank, merchants, and cardholders.
- Investigate disputes thoroughly and ensure accurate documentation to defend against unwarranted chargebacks.
- Identify trends and root causes of disputes, recommending corrective actions to acquiring merchants and internal teams.
Key Responsibilities:
- Chargeback & Dispute Management:
- Handle daily chargeback cases efficiently to prevent financial losses.
- Analyze dispute data to identify high-risk merchants, transaction types, or patterns leading to chargebacks.
- Collaborate with merchants to implement fraud prevention tools and best practices to reduce disputes.
- Design, implement, and continuously improve operational processes for chargeback handling and dispute resolution.
- Maintain strong financial controls, ensuring compliance with internal risk policies and regulatory requirements.
- Balance risk mitigation with service delivery to protect profitability while ensuring positive merchant and cardholder experience.
- Partner with product, promotions, and operations teams to assess risk impact of new initiatives and campaigns.
- Provide input during product design and rollout to ensure risk controls are embedded from inception.
- Support business decisions by presenting data-driven insights and risk impact assessments.
- Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations.
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