Expert Chargeback Analyst

6 days ago


Kottayam, Kerala, India beBeeRisk Full time ₹ 9,00,000 - ₹ 15,00,000

Job Title: Chargeback Management Specialist

This is an exciting opportunity to join our team as a Chargeback Management Specialist. We are seeking a highly skilled and experienced professional to manage chargebacks, disputes, and financial losses for the bank, merchants, and cardholders.

About the Role:

  • Manage daily chargeback cases promptly to minimize financial exposure for the bank, merchants, and cardholders.
  • Investigate disputes thoroughly and ensure accurate documentation to defend against unwarranted chargebacks.
  • Identify trends and root causes of disputes, recommending corrective actions to acquiring merchants and internal teams.

Key Responsibilities:

  1. Chargeback & Dispute Management:
  • Handle daily chargeback cases efficiently to prevent financial losses.
  • Analyze dispute data to identify high-risk merchants, transaction types, or patterns leading to chargebacks.
  • Collaborate with merchants to implement fraud prevention tools and best practices to reduce disputes.
Dispute Loss Reduction:
  • Design, implement, and continuously improve operational processes for chargeback handling and dispute resolution.
  • Maintain strong financial controls, ensuring compliance with internal risk policies and regulatory requirements.
  • Balance risk mitigation with service delivery to protect profitability while ensuring positive merchant and cardholder experience.
Cross-Functional Collaboration:
  • Partner with product, promotions, and operations teams to assess risk impact of new initiatives and campaigns.
  • Provide input during product design and rollout to ensure risk controls are embedded from inception.
  • Support business decisions by presenting data-driven insights and risk impact assessments.
Compliance & Quality Monitoring:
  • Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations.


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