
Investigative Fraud Case Specialist
1 day ago
An accomplished Investigative Analyst with 2–5 years of experience in chargebacks is required to analyze transaction data and fraud cases. This professional will be responsible for reviewing, investigating, and resolving customer disputes related to Mastercard chargeback processes.
Key Responsibilities:
- Analyze transaction data and supporting documentation to determine case validity and liability.
- Review and investigate chargeback cases in line with Mastercard rules and internal policies.
- Prepare and submit dispute case files, representments, and supporting evidence to Mastercard within required timeframes.
- Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
- Identify patterns and emerging trends, escalating insights to the fraud prevention team.
- Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
- Support continuous process improvement and adherence to regulatory requirements.
Qualifications & Skills:
- In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to manage multiple cases simultaneously with strong attention to detail.
- Excellent written and verbal communication skills.
- Familiarity with fraud detection tools, case management systems, and regulatory requirements (Reg E, Reg Z preferred).
Preferred:
- Experience working in financial institutions or payment processors.
- Knowledge of both issuer and acquirer dispute processes.
- Professional certifications in fraud or payments a plus.
Additional Requirements:
- Must have strong organizational skills and ability to work under pressure.
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