Operations Specialist Leader

2 weeks ago

Vellore, Tamil Nadu, India beBeeOperational Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Title: Operational Excellence Lead

We are seeking a seasoned professional to lead our operations functions, ensuring high-quality service delivery and operational excellence for our clients.

This role is responsible for managing the day-to-day Support, DevOps, and System Monitoring for Openlink Endur/Findur implementations. The ideal candidate will have extensive experience in IT consulting, support, or operations roles, with a strong understanding of the energy and commodity trading domain.

Key Responsibilities:

  • Lead and manage the India-based operations team responsible for delivering exceptional client services.
  • Oversee incident management, system health checks, and performance tuning to ensure seamless client operations.
  • Collaborate with global teams and clients to align operational strategies with business objectives and service level agreements.
  • Drive continuous improvement initiatives by analyzing recurring issues, optimizing workflows, and implementing automation where feasible.
  • Ensure robust documentation practices, including standard operating procedures, runbooks, and knowledge base articles.
  • Mentor and develop team members through structured training, performance reviews, and career development plans.
  • Manage resource planning, hiring, and talent pipeline development to support current and future project needs.

Requirements:

  • Minimum 15 years of experience in IT consulting, support, or operations roles, with at least 3 years in a leadership or Lead Operations capacity.
  • Minimum 5 years of hands-on experience with Openlink Endur/Findur (v14 or higher preferred).
  • Strong understanding of trade lifecycle processes and system integration points.
  • Proven experience in leading Support or DevOps teams, preferably in a client-facing consulting environment.
  • Familiarity with Openlink technical components such as Open JVS, Open Components, TPM, and Report Builder is a plus.
  • Excellent communication, stakeholder management, and documentation skills.
  • Ability to work independently and collaboratively in a global delivery model.

Professional Attributes:

  • Strong leadership and team-building capabilities.
  • Analytical mindset with a focus on problem-solving and service excellence.
  • High attention to detail and commitment to quality.
  • Comfortable working in a fast-paced, dynamic environment.

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