Senior Customer Experience Leader

2 days ago


Vellore, Tamil Nadu, India beBeeCustomer Full time ₹ 17,56,250 - ₹ 21,47,500

Job Title: Senior Customer Experience Leader

We are seeking a seasoned professional to spearhead customer support initiatives and drive business outcomes.

The ideal candidate will have a strong background in customer service operations and program management, with a proven track record of delivering results in fast-paced e-commerce environments.

Responsibilities include:

  • Leading cross-functional teams to ensure smooth handling of complex customer issues.
  • Developing and executing strategic plans to improve customer satisfaction and loyalty.
  • Strengthening communication protocols to ensure timely and effective issue resolution.
  • Implementing data-driven improvements to elevate service quality and efficiency.
  • Collaborating with product and technology teams to design and execute customer-centric solutions.



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