IT Support Specialist

6 days ago

Tirupati, Andhra Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

Are you looking for a challenging career opportunity in IT support? As a Support Engineer, you will be responsible for providing first-line technical support for Microsoft 365 services and desktop environments.

About the Role

We are seeking a skilled and customer-focused Support Engineer to join our team. In this role, you will troubleshoot, resolve IT issues, and ensure a smooth end-user experience across our organization. Your knowledge of Office365 admin portals will be valuable in assisting with user account management and escalating complex issues to L2 engineers.

Key Responsibilities
  • Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
  • Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
  • Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
  • Escalate complex issues to L2 engineers while documenting troubleshooting steps.
  • Maintain accurate logs of issues and solutions in the ticketing system.
  • Provide end-user guidance on IT policies, best practices, and security awareness.

Required Skills & Qualifications:

  • Basic knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
  • Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
  • Office365 admin portal, Exchange online, Teams, SharePoint, Azure (must have)
  • Strong communication and problem-solving skills.
  • Ability to work in a team environment and provide excellent customer service.
What We Offer
  • Opportunity to gain hands-on experience with Microsoft 365 and desktop support in a real-world IT environment.
  • Mentorship from experienced IT engineers.
  • Career growth path from Intern → L1 Engineer → L2 Engineer.
  • Collaborative work environment with continuous upskilling.

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