Fintech Support Professional

16 hours ago


India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 28,00,000
About the Role

We are seeking a highly skilled and experienced Fintech Support Professional to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients via live chat or email.

Our ideal candidate will possess excellent communication and problem-solving skills, with a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management.

The role requires someone who is well-equipped with our platform/product, including keeping abreast of general market conditions. You will also be responsible for flagging out any necessary discrepancies or situational risks to management in a timely manner.

Key Responsibilities
  • Provide exceptional customer service and support to clients via live chat or email
  • Assist clients with inquiries and resolve issues efficiently
  • Stay up-to-date with our platform/product and market conditions
  • Flag any necessary discrepancies or situational risks to management
  • Continuously seek improvement to enhance team performance and work efficiency
Requirements

To succeed in this role, you will need:

  • A bachelor's degree in finance, economics, mathematics, or a related field
  • Minimum diploma in business administration or business management with a keen eye for numbers
  • 2-4 years of experience in customer service, preferably in frontline operations (live chat and email)
  • Experience working in financial institutions or fintech is advantageous
  • Strong analytical skills and attention to detail
  • Proficient in English and Hindi for communication and writing
  • Ability to perform 5 days' shift work, including weekends and public holidays
Benefits

As a Fintech Support Professional, you will have the opportunity to develop your knowledge and career in fintech/crypto trading firms. You will also be part of a dynamic and supportive team, committed to delivering exceptional customer service and support.



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